The Learning Personas Individuals and organizations need to constantly gather new sources of information in order to expand their knowledge and grow, so the first three personas are learning roles. These personas are driven by the idea that no matter how successful a company currently is, no one can afford to be complacent. The world [...]
Archive for November, 2006
10 Faces of Innovation
Posted in book review on November 27, 2006 | Leave a Comment »
IDEO’s Innovation Ideas
Posted in book review on November 27, 2006 | Leave a Comment »
IDEO’s Innovation Ideas
Design guru Tom Kelley shares his secrets in his new book The Ten Faces of Innovation. Here are some of the best
In The Ten Faces of Innovation, Thomas Kelley of design firm IDEO introduces the 10 roles that people can play in an organization to help foster innovation and new ideas. [...]
Evolution of Quality Management
Posted in book review on November 27, 2006 | Leave a Comment »
evolution of quality management: An overview of the TQM literature
Total Quality…The success of Japanese competitors in North American and European markets has long been attributed to the superior quality of their products (Feigenbaum, 1984; Lee & Ebrahimpour, 1985; Mito 1982). Various initiatives have been proposed to enable Western businesses to attain these levels of quality, [...]
Deming’s 14 Principles
Posted in book review, leadership on November 27, 2006 | Leave a Comment »
DEMING’S 14 PRINCIPLES
PRINCIPLE 1 : “Create a constancy of purpose” Define the problems of today and the future Allocate resources for long-term planning Allocate resources for research and education Constantly improve design of product and service
PRINCIPLE 2 : “Adopt the new philosophy” Quality costs less not more Superstitious learning The call for major change [...]
Lean Thinking (Manufacturing)
Posted in book review on November 27, 2006 | Leave a Comment »
Lean manufacturing is a management philosophy focusing on reduction of the seven wastes
Over-production Waiting time Transportation Processing Inventory Motion Scrap in manufactured products or any type of business. By eliminating waste (muda), quality is improved, production time and costs are reduced.
To solve the problem of waste, Lean Manufacturing has several “tools” at its disposal. These [...]
Service vs. hospitality
Posted in quotes on November 26, 2006 | Leave a Comment »
Service is delivering on your promise. Hospitality is making people feel good while you’re delivering on that promise.
Danny Meyer
Open Book Management
Posted in book review on November 26, 2006 | Leave a Comment »
Open Book Management
Open-Book Management (OBM) is almost certainly the best communication approach organisations can adopt to dramatically improve productivity. Despite being around for about 20 years, and being enormously successful in many American private and public sector organisations, OBM has not really achieved the level of popularity it deserves, especially outside the US.
The concept involves [...]
Understanding Financial Statements
Posted in book review on November 26, 2006 | Leave a Comment »
Basic Financial Statements serves as an introduction to financial statements and financial statement concepts. Some of the concepts covered are the accounting equation, double entry accounting, and debits and credits. Also, two basic financial statements—the balance sheet and the income statement—are introduced.
What is Six Sigma?
Posted in book review on November 26, 2006 | 1 Comment »
What is Six Sigma?
Six Sigma is an integrated, disciplined proven approach for improving business performance. Six Sigma.us is a leading consulting and certification firm supporting companies implementing the Six Sigma Process by offering Six Sigma Training and Six Sigma Certification.
DMAIC stands for Define – Measure – Analyze – Improve – Control. There a step [...]
Dyer’s 12 Steps to Simplicity
Posted in book review on November 26, 2006 | 1 Comment »
* Unclutter your life — get rid of stuff you no longer need* Clear your calendar of unwanted and unnecessary activities — learn to say no* Be sure to keep your free time free* Choose to take time to do things that keep you inspired* Return to the simplicity of nature — spend time outdoors* [...]
